Empathic Client Communication in Dentistry

Explore how clients think and understand with me in a presentation that helps us relate to clients and gain their compliance.

Workflow for consent, updating clients, and discharge communications are a few of the topics in an effort to help clients understand dentistry and it's importance to their pets.

Presenter: Stefanie Perry, CVT, VTS (Dentistry)

I have over 18 years of experience in the veterinary field.  My first job out of high school in the south suburbs of Chicago was reception and assistant duties in the office of a board-certified feline specialist.  I moved to the valley with my husband in 2006 where I began work at a general practice in Scottsdale, AZ.  I obtained my license as a Certified Veterinary Technician in 2010 and completed my Associate's Degree in Small Business Management in 2017.  Five years ago, I accepted a position at Midwestern University College of Veterinary Medicine where…